FAQ's

Please see answers to our most frequently asked questions below. If you have another question that we haven't answered, please contact us here.

 

We currently deliver from our HQ in Sydney Australia-wide via Australia Post. For international orders please email us and we will send you a shipping quote - our email is hello@marukobeauty.com.au

For domestic orders we charge flat rate shipping fees:

Standard shipping costs $7.50

Express shipping costs $12 

We provide FREE standard shipping for all orders over $150

For international orders, please email us for a shipping quote at, hello@marukobeauty.com.au

Orders are shipped from our HQ in Sydney, we dispatch same day for orders placed before 1pm on weekdays*

Standard delivery: 2-5 business days Australia wide^

Express delivery: 1-2 business days Australia wide*

*Excluding Public Holidays and periods of high demand. If there is a delay in dispatching orders we will communicate this via email or our website.

^Due to COVID-19 delivery times may be delayed


Yes, we offer refunds if a product is faulty and returns for change of mind. Read our returns policy here.

Here at Maruko Beauty, sustainability is a priority! We send orders in 100% recyclable mailer boxes made from 100% recycled materials. We use recyclable water based paper tape, and recyclable filling to pack your deliveries. Our stickers and fliers are sustainably made with recycled materials and soy based inks and are also 100% recyclable and biodegradable. We may also sometimes use packaging recycled from our suppliers!

All of the products and brands we sell are cruelty-free and NEVER tested on animals.

No, not all of our products are vegan. We have a large selection of vegan products that can be viewed here. However, a small number of the products and brands we stock use ingredients such as ethically sourced, organic honey and beeswax.

We currently accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Paypal, Shop Pay and AfterPay